Titus Brothers Terms and Conditions

1. Client Responsibilities on Service Day

1.1 Water Access

• Ensure Availability: Homeowners must provide an accessible, functional water spigot for services such as window cleaning, pressure washing, and gutter cleaning.
• Verify Functionality: Check the water supply before the appointment to avoid delays.
• Non-Compliance Impact: A non-operational spigot may result in rescheduling and additional charges.
• Notify in Advance: Inform Titus Brothers of any water supply issues beforehand to arrange alternatives.

1.2 Windows and Doors

• Secure All Openings: Windows and doors must be closed to prevent water or chemical intrusion.
• Pre-Service Inspection: Check for gaps or damage that could affect the seal.
• Notify of Issues: Report any potential problems in advance.
• Liability: Titus Brothers is not responsible for damage due to unsecured openings.

1.3 Pets

• Keep Indoors: All pets must remain inside during service to ensure safety.
• Post-Service Safety: Keep pets indoors for two hours after service to allow chemicals to settle.
• Check for Hazards: Inspect the service area after completion to ensure safety for pets.

1.4 Work Area Preparation

• Clear Personal Items: Remove furniture, tools, and other belongings from the work area.
• Provide Adequate Space: Maintain a clear 4-6 foot workspace around service areas.
• Trim Vegetation: Ensure shrubs and trees do not obstruct work areas.
• Relocate Vehicles: Move cars away from work zones to prevent accidental damage.
• Establish Boundaries: Use barriers if necessary to keep children and pets away.

2. Legally Binding Agreement

2.1 Contract Acceptance

• Agreement Confirmation: Accepting our services constitutes agreement to these terms.

2.2 Breach of Contract

• Legal Consequences: Non-compliance may result in legal action and non-refundable deposits.

3. Quotes & Estimates

3.1 Validity

• Expiration: Quotes remain valid for 30 days. After this period, a new estimate is required.

3.2 Changes

• Scope Adjustments: Additional services or changes to the project may require revised estimates.

4. Scheduling & Cancellations

4.1 Notice Period

• 72-Hour Notice: Clients must notify us at least 72 hours in advance for changes or cancellations.
• Rescheduling Fee: Changes made within 24 hours incur a $100 fee.
• No-Show Fee: Missed appointments without notice result in a $200 fee.

4.2 Weather-Related Changes

• Service Adjustments: Inclement weather may require rescheduling at no extra cost.
• Communication: Clients will be notified promptly of any necessary changes.

5. Payment Terms

5.1 Due Dates

• Timely Payments: Payments must be made as per the contract schedule to avoid disruptions.
• Late Fees: Overdue payments will incur additional charges.
• Non-Payment Actions: Unpaid balances may result in legal action or liens.

5.2 Fees

• Returned Checks: A $100 fee applies for returned checks.
• Credit Card Payments: A 3.25% processing fee applies to credit card transactions.

6. Liability & Damages

6.1 Pre-Existing Conditions

• No Responsibility for Existing Damage: Titus Brothers is not liable for pre-existing issues.
• Inspection: Our team will document existing conditions before service.

6.2 Stains & Cleaning Limitations

• Non-Removable Stains: Some deep stains may not be fully removed.
• Client Expectations: We provide realistic assessments before starting work.

6.3 Property Condition

• Watertight Assurance: Clients must ensure their property is in good repair before service.

7. Photo & Video Usage

7.1 Consent

• Marketing Use: By accepting our services, you consent to the use of images/videos of your property for marketing.
• Opt-Out Option: Clients may request exclusion by providing written notice before service.

8. Governing Law & Dispute Resolution

8.1 Jurisdiction

• Legal Compliance: These terms are governed by the laws of British Columbia, Canada.

8.2 Mediation Process

• Attempt to Resolve: Disputes will first be handled through mediation before legal action is pursued.

9. Right to Terminate Service

9.1 Titus Brothers’ Right to Terminate

• Grounds for Dismissal: Non-payment, disruptive behavior, or unsafe conditions may result in termination.
• Final Settlement: Clients must settle outstanding balances upon termination.

By accepting our services, you acknowledge and agree to these terms and conditions.