Terms and Conditions
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Titus Brothers Terms and Conditions
1. Client Responsibilities on Service Day
1.1 Water Access
Ensure Availability: Clients must provide a working, accessible outdoor water spigot for services such as window cleaning, pressure washing, and gutter cleaning.
Verify Functionality: Please check your water supply before your scheduled service to avoid delays.
Non-Compliance Impact: A non-operational spigot may result in rescheduling and may be subject to additional charges.
Notify in Advance: Inform Titus Brothers of any water access issues before the scheduled service.
1.2 Windows and Doors
Secure All Openings: All windows and doors must be fully closed prior to service to prevent water or cleaning solution from entering the home.
Pre-Service Inspection: Clients are responsible for inspecting their windows and doors for any gaps, damage, or faulty seals before our arrival.
Notify of Issues: Any known issues with sealing or operability should be disclosed to Titus Brothers prior to service.
Liability: Titus Brothers is not responsible for water intrusion or damage caused by open or poorly sealed windows and doors.
Unwashed Open Windows: Windows that are left open will not be washed. If a window is left open during service and a return visit is requested to clean it, additional charges may apply.
1.3 Pets
Keep Indoors: Pets must remain indoors during and for at least 2 hours after service to ensure their safety.
Post-Service Safety: After treatment sprays, we recommend inspecting the area for residues before allowing pets outside.
1.4 Work Area Preparation
Clear Personal Items: All furniture, tools, planters, decorations, cushions, and other belongings must be removed from work areas.
Provide Adequate Space: Please maintain a 4–6 foot clearance around the service area.
Trim Vegetation: Shrubs or trees obstructing access should be trimmed in advance.
Relocate Vehicles: Move all vehicles out of the work area to avoid damage.
Protect Sensitive Items: Cleaning solutions may cause staining or discoloration on unsealed wood, fabrics, or sensitive materials. Please remove or cover any such items. Titus Brothers is not liable for damage to items left exposed.
Window Overspray: Our soft washing and roof spray services do not include detailed window washing. Overspray will be rinsed with water only; streaking or spotting may still occur.
2. Legally Binding Agreement
2.1 Contract Acceptance
Agreement Confirmation: Accepting a quote, booking a service, or proceeding with work constitutes full agreement to these Terms and Conditions.
2.2 Breach of Contract
Legal Consequences: Violation of these terms may result in service cancellation, legal action, and forfeiture of any deposits.
3. Quotes & Estimates
3.1 Validity
Expiration: Quotes are valid for 30 days from the issue date. A new quote may be required after expiration.
3.2 Changes
Scope Adjustments: Any additions or changes to the agreed scope of work may result in a revised estimate and adjusted billing.
4. Scheduling & Cancellations
4.1 Notice Period
72-Hour Notice: A minimum of 72 hours’ notice is required to reschedule or cancel.
Rescheduling Fee: Changes within 24 hours of the appointment may incur a $100 fee.
No-Show Fee: Missed appointments without notice are subject to a $200 no-show fee.
4.2 Weather-Related Changes
Service Adjustments: Services may be rescheduled in the event of poor weather at no additional charge.
Communication: Clients will be informed promptly of any weather-related changes.
5. Payment Terms
5.1 Due Dates
Timely Payments: All payments are due as per the invoiced schedule.
Late Fees: Late or missed payments may result in additional charges or interest.
Non-Payment Actions: Failure to pay may lead to service interruption, collections, or legal claims.
5.2 Fees
Returned Checks: A $100 NSF fee applies to any returned checks.
Credit Card Payments: A 3.25% processing fee applies to all credit card transactions.
6. Liability & Damages
6.1 Pre-Existing Conditions
No Responsibility for Existing Damage: We are not liable for pre-existing issues such as loose shingles, deteriorated siding, rust, or broken gutters.
Inspection: Our team documents noticeable pre-existing damage before starting service.
6.2 Stains & Cleaning Limitations
Non-Removable Stains: Certain deep-set stains, rust marks, oxidation, and organic buildup may not be fully removable with standard service.
Client Expectations: We set realistic expectations before service and recommend follow-up maintenance when needed.
6.3 Property Condition
Watertight Assurance: Clients must ensure all windows, doors, vents, and exterior components are in sound condition before service.
6.4 Chemical Usage & Surface Sensitivity
Alkaline-Based Products: Some treatments use biodegradable but highly effective alkaline solutions. These may stain or discolor fabrics, porous surfaces, or aged materials.
Client Responsibility: Clients are responsible for removing or protecting sensitive items before service. Titus Brothers is not liable for damage to unprotected property.
7. Photo & Video Usage
7.1 Consent
Marketing Use: We may capture photos or videos of your property for use in promotional materials or service documentation.
Opt-Out Option: Clients may opt out of this by notifying us in writing prior to service.
8. Governing Law & Dispute Resolution
8.1 Jurisdiction
These terms are governed by the laws of British Columbia, Canada.
8.2 Mediation Process
In the event of a dispute, both parties agree to pursue mediation before taking legal action.
9. Right to Terminate Service
9.1 Titus Brothers’ Right to Terminate
We reserve the right to cancel or terminate services due to:
Unsafe working conditions
Non-payment
Aggressive behavior
Failure to meet preparation requirements
Clients must pay all outstanding balances in full upon termination.
10. Client Acknowledgment
By accepting a quote, scheduling a service, or allowing work to begin, the client acknowledges they have read, understood, and agreed to the full terms and conditions set forth above.
